Refund policy

Return & Refund Policy

We offer a 15-day return policy worldwide.
You have 15 days from the date you receive your order to request a return.

Return Conditions
To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include proof of purchase

How to Start a Return
To initiate a return, please contact us at:
📧 quietwoof5@outlook.com

⚠️ Returns without prior authorization will not be accepted. Once your return is authorized, we will provide you with return instructions via email.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable

👉 Exception: If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. In these cases, we will offer:

• A replacement, or
• A full refund

Non-Returnable Items
We do not accept returns for:

• Used or handled products
• Personal use items (for hygiene reasons)
• Gift cards
• Sale or clearance items

European Union Customers
In accordance with applicable regulations, customers in the European Union have the right to withdraw from their purchase within 14 days, without providing any reason.
Conditions:

• The product must be unused
• It must be in its original packaging

Refunds
Once your return is approved:

• Refunds will be processed within 5–10 business days
• The refund will be issued using the same payment method used for the purchase